Welcome to Farm Fresh (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website www.farmfreshfoods.in (the “Site”), including any content, functionality, and services offered on or through the Site. By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Site.

Farm Fresh is a leading provider of premium dry fruits, nuts, saffron, berries, shilajit, and more, based in the picturesque valleys of Kashmir, India. Our mission is to deliver fresh, healthy, and high-quality products to both retail and wholesale customers across India and globally, while supporting local small farmers and promoting sustainable agriculture.

Acceptance of Terms

By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, users, and others who access or use the Site.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically.

Products and Services

Farm Fresh offers a wide range of products, including dry fruits, nuts, saffron, berries, and shilajit. We strive to ensure that all products are described accurately on the Site. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.

Orders and Payment

a. Order Acceptance

All orders placed through the Site are subject to acceptance by Farm Fresh. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraud.

b. Payment Methods

For retail customers, we accept all major payment methods in India, including credit and debit cards, net banking, UPI, digital wallets, and Cash on Delivery (COD). For wholesale and B2B orders, we accept direct bank transfers, net banking, wire transfers, and eligible credit accounts. Detailed information about our payment methods can be found on our Payments page.

c. Pricing and Availability

Prices for products are subject to change without notice. We strive to ensure that all prices displayed on the Site are accurate, but errors may occur. In the event of a pricing error, Farm Fresh reserves the right to cancel or refuse any orders placed at the incorrect price.

Shipping and Delivery

Our shipping policies are detailed on the Shipping, Returns, and Refunds page. We ensure reliable nationwide and international shipping for wholesale orders, with secure packaging to maintain the freshness and quality of our products.

Returns and Refunds

Returns are only accepted if the products received are spoiled or damaged upon arrival. Please refer to our Shipping, Returns, and Refunds page for detailed information on how to initiate a return and the conditions that apply.

Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Farm Fresh or its content suppliers and is protected by Indian and international copyright laws. Unauthorized use of any material from the Site is strictly prohibited.

User Accounts

a. Account Creation

To access certain features of the Site, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate.

b. Account Security

You are responsible for safeguarding your password and other login credentials. You agree to notify Farm Fresh immediately of any unauthorized use of your account or any other breach of security.

c. Account Termination

We reserve the right to suspend or terminate your account at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or the Site.

User Conduct

You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Site. Prohibited activities include, but are not limited to:

• Attempting to gain unauthorized access to the Site or its systems.
• Interfering with the proper functioning of the Site.
• Uploading or transmitting any harmful or malicious content.
• Engaging in any form of harassment or abuse towards other users or our staff.

Limitation of Liability

In no event shall Farm Fresh, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use or inability to use the Site or our products, even if we have been advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold harmless Farm Fresh, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or your infringement of any intellectual property or other rights of any person or entity.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Kashmir, India.

Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or invalidity thereof, the parties shall first attempt to resolve the matter through friendly consultations. If the dispute is not resolved within thirty (30) days, it shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall take place in Kashmir, India, and the language of arbitration shall be English.

 

Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Farm Fresh. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. You acknowledge and agree that Farm Fresh shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any such content, goods, or services available on or through any such websites or services.

Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which covers how we collect, use, and protect your personal information. By using the Site, you consent to the practices described in the Privacy Policy.

Termination

We may terminate or suspend your access to the Site immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Site will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Entire Agreement

These Terms constitute the entire agreement between you and Farm Fresh regarding your use of the Site and supersede all prior agreements, understandings, and representations. No waiver of any provision of these Terms shall be effective unless in writing and signed by Farm Fresh.

If you have any questions about these Terms, please contact us using the information below:

• Email: info@farmfreshfoods.in

• Phone: +91 70063 05700