Shipping, Returns, and Refunds
Shipping
At Farm Fresh, we understand the excitement of receiving your premium dry fruits, nuts, saffron, berries, and shilajit promptly and in perfect condition. That’s why we have streamlined our shipping process to ensure that your orders arrive fresh and on time, no matter where you are in India.
How to Initiate a Return:
- Contact Us: If you receive a spoiled or damaged product, please reach out to our customer support team within 7 days of receiving your order. You can contact us via email at info@farmfreshfoods.in or call us at +91 70063 05700.
- Provide Details: To expedite the return process, please provide your order number, a description of the issue, and, if possible, photographic evidence of the spoilage or damage.
- Return Authorization: Our team will review your request and, if approved, provide you with a return authorization and instructions on how to send the product back to us.
Conditions for Returns:
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The product must be spoiled or damaged upon arrival.
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Returns must be initiated within 7 days of receiving the order.
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Products must be returned in their original packaging, including any labels and seals.
Refunds
At Farm Fresh, we strive to ensure that every customer has a positive experience with our products and services. If your return is approved, we offer a straightforward refund process to make things right.
Refund Process:
- Verification: Once we receive the returned product, our quality assurance team will inspect it to confirm the issue.
- Approval: If the return meets our criteria, we will approve your refund request.
- Processing Refund: Approved refunds will be processed using the original payment method within 7-10 business days. You will receive a confirmation email once the refund has been initiated.
- Completion: Depending on your bank or payment provider, the refunded amount will reflect in your account within a few additional days.
No Refunds for Non-Eligible Returns: Please note that refunds are only provided for products that are confirmed to be spoiled or damaged upon arrival. Returns for other reasons, such as change of mind or incorrect order placement, are not eligible for refunds. We encourage you to review your order carefully before completing your purchase to ensure you receive exactly what you need.
Our Commitment to You
At Farm Fresh, we are dedicated to providing you with not only the best quality products but also exceptional customer service. Our Shipping, Returns, and Refunds policies are designed to offer you peace of mind, ensuring that your experience with us is seamless and satisfying.
Join Us in Supporting Local Farmers: By choosing Farm Fresh, you are not only investing in superior dry fruits, nuts, saffron, and more but also supporting local small farmers in Kashmir. We invite you to join us in our mission to empower these hardworking farmers and promote sustainable agriculture. Together, we can make a positive impact on both your health and the community.
Need Assistance? If you have any questions or need help with your order, our friendly customer support team is always here to assist you. Contact us at info@farmfreshfoods.in or call +91 70063 05700, and we’ll be happy to help.
Farm Fresh – Delivering Freshness, Ensuring Quality, and Supporting Our Community with Every Order.
